We stand behind the signs we make.

Lifetime Warranties

Lifetime Sign Face Warranty

Sign faces are guaranteed against fracture or perforation for the life of the sign. Damage from, or coincident to, the destruction of the sign cabinet is not covered under this warranty. Damage caused by vandalism or acts of nature, are not covered. Incidental scratching which may occur during shipment is considered acceptable when not clearly noticeable 20 feet from the sign faces.

Lifetime Workmanship Warranty – Sign Cabinet, Frame, and supports

The sign is warranted to withstand all local wind load requirements. Our UL approved manufactured cabinet, its frame and the supports, are guaranteed for the lifetime of the sign against faulty workmanship or defective materials, provided surfaces are cared for according to Quiel Signs policies.

Lifetime Electrical Warranty

Quiel Signs manufactures all signs and uses only components that meet California Title 24 requirements. Quiel Signs is a state contractor and a UL listed manufacturer. Quiel Signs will, at its option, for the lifetime of the sign, repair or replace malfunctioning electrical components including: ballasts, lamp sockets, and photo electric cells that should fail before the expiration of their manufacturers warranty. (flourescent lamps are excluded)

Lifetime Labor Warranty

From the date of sign delivery, Quiel Signs will, at its option, for the lifetime of the sign, cover the cost of labor for malfunctioning components that result from faulty workmanship or defective materials. Components such as: ballasts, lamp sockets, photo electric cells and miscellaneous components carry a limited warranty of the manufacturer. Labor is excluded on these components and sign faces.

 

5 year warranty – LED Displays

Quiel Signs passes through all warrantees granted by the manufacturer, LED displays and the associated products shall be free from defects in material and workmanship for a period of 60 months from the date of purchase. Customer is responsible for any on-site service labor (portal to portal).

Painted Surfaces

All metal painted surfaces are treated, primed, and painted two parts epoxy enamel to resist chipping, peeling, fading, rusting, and are graffiti resistant provided surfaces are cared for according to Quiel Signs policies.

Shipping Claims

Quiel Signs transports all of its signs. Should your sign be damaged during shipment, accept delivery and register your claim with our driver. Please notify us within 10 business days of damage incurred during shipping. Authorized repairs will ensure full coverage for the complete term of the warranty.

Reporting Requirements

To secure repairs or replacement of faces or components under the terms of this warranty. Quiel Signs must be notified within 10 days of damage or failure. Photographs or inspection by an authorized agent of Quiel Signs may be required.

About this warranty

Service to your sign, with the exception of lamp replacement, cleaning, and maintenance, without prior authorization by Quiel Signs, automatically voids the availability under this warranty. Damage incurred during installation, other thatn by the representatives of Quiel Signs, is not covered under the warranty. This warranty is exclusive and in lieu of all other warranties whether written, oral, or implied – including any warranty of merchantability or fitness for purpose. Customer is responsible for shipping costs on warranted components. This warranty is non-transferable.

One Year Warranty

Warranty includes materials and parts for one year from date of installation. The labor to replace any material and parts is covered for one year from the date of installation under this warranty. This warranty is valid only if all other terms and conditions within Quiel Signs conditional sales agreement or leases are met.

The warranty covers all components of the sign, which are manufactured by Quiel Signs. Other components carry the warranty of the manufacturer of that item which may or may not exceed Quiel Signs standard warranty period.

  • All lighting elements, flourescent lamps, neon, ballasts, transformers, and LED’s used within channel letters and sign cabinets are warranted for one year from date of installation. Illuminated electronic message center faces are excluded; please refer to the manufacturer’s warranty.
  • Quiel Signs recommended, furnished, and installed electronic message units and components to operate and control the system(s). These systems are warranted by the manufacurer of the electronic message units and are limited to specific parts only; please refer to manufacturer’s warranty.

Quiel Signs shall have no obligation under this warranty if the signage is improperly installed by others not contracted by Quiel Signs, or by acts of God, vandalism, or nature.

There are no warranties, expressed, or implied, extending beyond those stated here. This warranty is given in lieu of all other warranties, expressed or implied. The obligation of Quiel Signs is limited to replacement of defective parts or components for the period of time as stated above. Quiel Signs has no other obligation or liability for any other injury or damage resulting there from.